SHIPPING POLICY
Shipping Locations
Elvenmorse aims to deliver orders across India, subject to courier service availability at your location.
International shipping, if available, will be specified on our website or at checkout.
Order Processing Time
Orders are generally processed within 1–3 business days after successful order confirmation.
Processing times may be longer during holidays, sales, new collection launches, or periods of high order volume.
You will receive a confirmation once your order has been placed and shipping updates when available.
Estimated Delivery Time
Estimated delivery times after dispatch are:
Local deliveries: 2–4 business days.
Other locations within India: 3–7 business days.
Remote areas: Delivery may take longer depending on courier availability.
These are estimates, not guaranteed delivery dates. Actual delivery times may vary based on your location, courier operations, weather, and other unforeseen circumstances.
Applicable shipping charges will be displayed at checkout before you complete your purchase.
Shipping fees may vary depending on your delivery address, order value, package weight, or promotional offers.
If free shipping is offered, the eligibility conditions will be displayed on our website or at checkout.
Shipping Charges
Order Tracking
Once your order has been dispatched, we will provide tracking details when supported by our courier partner.
You can use the tracking link to check your shipment's progress. Tracking updates may take some time to appear after dispatch.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping details, including their name, address, PIN code, and contact number.Elvenmorse cannot guarantee delivery if incorrect or incomplete information is provided. Additional shipping charges may apply if a shipment must be resent because of incorrect details supplied by the customer.Please contact us as soon as possible if you notice an error in your delivery address.
Delayed or Lost Shipments
Although we work with delivery partners to ensure timely delivery, delays may occur due to weather conditions, operational issues, public holidays, or other circumstances beyond our control.If your order has not arrived within the estimated delivery period, please contact our customer support team. We will coordinate with the courier partner to investigate the issue.
Failed Delivery Attempts
Please ensure that someone is available to receive your package and that your contact information is correct.
If delivery fails because the recipient is unavailable or the address is incorrect, the courier may attempt redelivery or return the package to us.Any additional shipping or reshipment charges will be communicated to you where applicable.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
Include your order number and clear photographs or videos showing the product and packaging so we can review the issue and assist you in accordance with our Return & Refund Policy.
Order Cancellation
Cancellation requests may be accepted only before an order has been processed or dispatched.
Once an order has been shipped, cancellation may no longer be possible. Please refer to our Terms & Conditions and Return & Refund Policy for further details.
Contact us
For shipping-related questions, delivery updates, or assistance with an order, please contact us:
Email: elvenmorse@gmail,com
Phone: +91 9746689558
Address: bangalore,karnataka,560083
We appreciate your trust in Elvenmorse and thank you for shopping with us.