Return, Refund & Exchange Policy
Return Eligibility
Return requests may be accepted within 7 days of delivery, subject to the conditions below.
To be eligible for a return, the product must:
-Be unused, unworn, and unwashed.
-Have all original tags and labels attached.
-Be returned in its original packaging, where applicable.
-Be accompanied by valid order details or proof of purchase.
Products showing signs of wear, washing, alterations, damage caused after delivery, or missing tags may not qualify for a return, except where applicable law requires otherwise.
Non-Returnable Items
Unless required by applicable law or the product is defective, damaged, or incorrectly supplied, the following may not be eligible for return:
-Products marked as non-returnable at the time of purchase.
-Items damaged through improper use or washing.
-Items returned without the required tags or in an unacceptable condition.
Any non-returnable conditions will be communicated clearly before purchase.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please provide:
-Your order number.
-Clear photographs or videos of the product.
-Photographs of the packaging, where relevant.
-A brief description of the issue.
We will review your request and, where appropriate, arrange a replacement, exchange, refund, or another suitable resolution in accordance with applicable law.
Damaged, Defective, or Incorrect Products
To request a return:
1. Contact us using the customer support details below.
2. Provide your order number and reason for the return.
3. Wait for confirmation and return instructions from our team.
4. Pack the item securely and follow the provided return instructions.
Please do not send products to an address without receiving return instructions from us.
Refund Process
Once your returned product has been received and inspected, we will notify you whether your refund has been approved.Approved refunds will generally be initiated within 5–7 business days after approval. The time taken for the amount to appear in your account may depend on your bank or payment provider.
Refunds will normally be issued through the original payment method where possible.
Refund Eligibility
Refunds may be considered in the following circumstances:
-An eligible return has been approved.
-A product arrives damaged or defective.
-An incorrect product has been delivered.
-An order is cancelled by Elvenmorse and payment has already been collected.
-A refund is otherwise required under applicable law.
Order Cancellation
Cancellation requests must be submitted as soon as possible after placing an order.
Orders that have already been processed or dispatched may not be eligible for cancellation through this process. If cancellation is accepted after payment, any applicable refund will be processed according to our refund procedures and legal obligations.
Incorrect Address or Failed Delivery
Customers are responsible for providing accurate shipping details.
If a shipment is returned because of an incorrect address or failed delivery attempts, please contact us to discuss the available options. Any applicable reshipping charges will be communicated before reshipment.
Contact Us
Email: elvenmorse@gmail,com
Phone: +91 9746689558
Address: bangalore,karnataka,560083
Please include your order number in all communications so we can assist you efficiently.
Thank you for shopping with Elvenmorse.